Clues
For questions about sign in, captures, saved leads, exports or connections, tell us whether you used the website, Android or iPhone.
A capture has not uploaded
Reconnect to the internet and check the upload status. Use Retry for a failed upload. Keep Clues and its stored data on the original device until uploading finishes; uninstalling or clearing storage can remove captures that have not uploaded.
An AI result needs correction
Review extracted details and research before using them. Correct saved details where the app allows it. Tell us which step failed and what you expected; avoid sending private lead images in your first message.
Daylight
For report questions, include the business website, report date and the section you were reviewing. Daylight reports stay with the account that created them.
A section says Not checked
That section did not have enough accessible evidence for a supported finding. Check Sources and limits to see what Daylight could read. A selected section does not guarantee that enough public information exists.
Find or print a saved report
Open the Daylight portal and choose Reports. Open a saved report, then use Print / save PDF. Use the Account tab to download your report history.
Sign in and your data
Use the same email address each time you return to Toolbox. If you cannot sign in, contact us from that address and describe the error you see.
For an export or deletion request, tell us which tool you used. We will verify account ownership before taking action.
Clues deletion instructions are available without signing in. For Daylight, open Account to download report history; a saved report’s detail view includes its deletion control.
Toolbox account settingsYour GeeWhiz subscription
Choose a monthly subscription in your Toolbox Billing page and complete checkout through Stripe. The approved monthly plans are Starter: $9 for 750 credits, Plus: $19 for 2,000 credits, and Pro: $39 for 5,000 credits.
Eligible new accounts receive 500 welcome credits once; these never expire. Paid monthly credits last through the billing period in which they are granted and the immediately following period. The earliest expiring credits are used first. Cancellation stops future grants; existing paid credits keep their original expiry.
Reviewing a quote does not reserve credits. Accepting and starting the work reserves its maximum. Delivered work is charged once, and any unused hold is released.
A failed Clues request keeps its credits reserved for retry. Retry the same request using its existing reservation, or cancel unfinished work to release its unused credits.
Completed basic extraction costs 20 credits, even if no readable contact is found. Saving several contacts from one submission does not multiply its capture charge.
If basic extraction finished before premium research was cancelled, 20 credits are charged and the remaining 50 are released. Processing already in progress must finish before it can be cancelled.
Failed or cancelled Daylight research releases its reserved credits automatically. A delivered report with limited public evidence is still charged.
A failed Flash AI attempt leaves the image workflow open and its credits reserved. Finish the image to charge it once, or cancel unfinished work to release the hold. Failed attempts still count toward the included attempt limits.
If you have a question about a charge, include its date and merchant name. Do not send a card number or payment credentials.
Open billingFair and Flash
Fair has an event search workspace with original sources and a private shortlist. Flash has an image workspace; AI access remains limited to the approved pilot. Check each workspace for current availability, and review results before using or sharing them.
Open Fair · Open FlashWhat to include in your message
Tell us the tool name, what you were trying to do, your device or browser, and any error message. A screenshot can help; remove private details before sending it.
Do not send passwords, sign in codes, card details or private lead images. We will ask for specific information if it is needed to investigate.